Terms and Conditions
Welcome to Urban Gas Service. These Terms and Conditions govern your use of our website and the gas stove, gas hob, gas cooktop, and cooking range repair and maintenance services provided by Urban Gas Service. By accessing our website or booking our services, you agree to comply with these Terms and Conditions.
1. Acceptance of Terms
By using our website or requesting our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
2. Our Services
Urban Gas Service offers inspection, repair, maintenance, troubleshooting, cleaning, and related services for gas stoves, gas hobs, gas cooktops, and cooking ranges. Service availability may vary depending on your location and technician availability.
3. Appointments and Service Visits
Customers are responsible for providing accurate contact details, service addresses, and appliance information while booking a service. Appointment times are estimates and may change due to traffic, weather, emergencies, or other operational factors.
4. Pricing and Payments
Service charges are determined after inspection and diagnosis of the appliance unless a fixed-price service has been agreed in advance. Additional charges may apply for spare parts, replacement components, or extra work required to complete the repair. Payment is due upon completion of the service unless otherwise agreed.
5. Repairs and Spare Parts
Repairs are performed using suitable replacement parts based on availability. While we strive to use high-quality components, spare part availability may vary depending on the appliance model and manufacturer. We are not responsible for delays caused by the unavailability of parts.
6. Customer Responsibilities
Customers must provide safe and unobstructed access to the appliance. Customers should also disclose any known issues, previous repairs, or modifications that may affect the service. Urban Gas Service reserves the right to refuse service if working conditions are considered unsafe.
7. Warranty
Where applicable, a limited service warranty may be provided for repairs completed by Urban Gas Service. The warranty applies only to the specific repair performed and does not cover misuse, accidental damage, unauthorized repairs, normal wear and tear, power fluctuations, or issues unrelated to the original repair.
8. Cancellation and Rescheduling
Customers may cancel or reschedule appointments by informing us before the scheduled service time. A visit or inspection fee may apply if a technician has already been dispatched or the cancellation occurs after arrival.
9. Limitation of Liability
Urban Gas Service shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our maximum liability, if any, shall not exceed the amount paid by the customer for the specific service provided.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Urban Gas Service unless otherwise stated. Unauthorized reproduction, copying, or distribution is prohibited without prior written permission.
11. Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.
12. Changes to These Terms
Urban Gas Service reserves the right to modify these Terms and Conditions at any time. Updated terms will become effective immediately upon publication on the website.
13. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in India.
14. Contact Us
If you have any questions regarding these Terms and Conditions, please contact Urban Gas Service using the contact details available on our website.